FARMINGTON, CT and ROLLING MEADOWS, IL -- (Marketwire) -- 05/08/12 -- The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company's Insurer Claims and Innovation Auto solutions have been recognized with 2012 Insurance IT RAVE Awards.
The Insurance IT RAVE Awards are co-sponsored by insurance industry analyst firm, Novarica, and the Summit Business Media insurance technology publication, Tech Decisions, and are based on scores achieved in Novarica's ACE Rankings. The Novarica ACE Ranking Report on Insurer Claims noted Innovation Group's staff earning a score of 88 for overall customer satisfaction and for Innovation Auto a score of 96. The overall ACE Ranking for Innovation Auto is 94 and Insurer Claims achieved an overall score of 86.
"Innovation Group's recognition with two RAVE awards reflects their clients' appreciation for their claims expertise. They received especially strong scores for the quality of their staff and solution capabilities," said Matthew Josefowicz, partner and managing director of Novarica, and lead researcher for the Novarica ACE Rankings.
This is the second consecutive year Insurer Claims has been recognized with a RAVE award. The overall strong scores highlight Innovation Group's claims knowledge and expertise and the unique combined business value for insurers.
"The RAVE awards highlight solutions with strong customer satisfaction based on visible, measurable business value within their companies," said Jim Daggett, publisher of Tech Decisions. "Innovation Group's expansion of solutions receiving the RAVE award highlights their unique portfolio of software and BPO solutions, business model and in-depth claims expertise that help insurers compete in today's increasingly competitive market. Innovation Group's growing market presence and customer base reflect the need for innovative solutions. As noted by one customer, Innovation Group 'always strives to remedy any possible issues that come forward with creative solutions.'"
Innovation Group processed over six million auto and property claims in 2011 using Insurer Claims in their BPO operations. Innovation Group's solutions have been recognized recently with Celent Model Insurer awards in 2010, 2011 and 2012; VIP awards in 2010 and 2011; RAVE awards in 2011 and 2012; XCelent Awards in 2012; outstanding Novarica ACE Rankings in 2010, 2011 and 2012; INNovators Award in 2009 and Outsourcing Excellence finalist in 2010 and 2011.
"This recognition reflects our philosophy that working with customers as strategic partners and leveraging a unique portfolio of solutions across the entire insurance value chain can have significant benefits for everyone involved," said Euan King, CEO North America Software for Innovation Group. "We appreciate this recognition from our customers. The growing interest in the Innovation Insurer suite, including Insurer Claims, just reinforces the fact that there is strong industry demand for such a 'built for change' solution with alternative pricing and delivery models. Innovation Insurer offers insurers greater flexibility and agility to change with shifting market conditions or priorities. Insurer Claims provides a next gen technology platform to help insurers of all sizes compete in today's new normal."
"We appreciate this inaugural recognition from our customer's for the Innovation Auto service," said Bill Langley, CEO North America BPO for Innovation Group. "This award highlights the significant business value achieved by our customers and the quality, innovation and creativity of our solutions to respond to a fast-changing claims environment due to increased claims events in the US. Our goal is to provide the broadest portfolio of solutions with unmatched service at the moment of truth for insurers, helping them enhance their customer relationships while managing costs during the claims process."
About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centers, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than four million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com