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This excerpt taken from the IGLD 6-K filed Nov 19, 2007. Maximize customer satisfaction, retention and growth We believe that the key factors contributing to customer satisfaction are network performance, reliability and availability of services, customer service and technical support and the range and quality of our services. 012 Smile.Com will continue to focus on its strong commitment to customer satisfaction to keep churn rates low and achieve customer growth through customer referrals. |
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