Nokia (NOK)

Empowering the work force

“Our Field Force Solution will enable our customers to improve the efficiency and effectiveness of their mobile workers,” said David Aiello, President and CEO, Synergex Corporation. “We are confident this will lead to significant and measurable increases in the ability of our clients to provide enhanced service levels to their customers.”

The RFID technology-based solution enables two-way interaction between the phone’s RFID reader/writer, the client software on the user’s phone, the server, and the server’s direct interaction with the clients’ back-office systems. This gives clients of the service the ability to obtain auditable proof of completed work by sending location-relevant information to and from the field in real time. Slow and cumbersome paperwork for jobs done, items tracked, and parts used is replaced by secure and simple online interaction using an RFID-enabled device such as the Nokia 5140 and Nokia 3220 mobile handsets equipped with an RFID shell.

“Our Field Force Solution will be available in a variety of pricing packages depending on clients’ needs,” said Mr. Aiello. “We will host the service for clients and manage all aspects of the server operation, database management, and related hardware, software, and services. Clients access the Synergex Central Server user interface over the Internet and require no hardware or software investments other than a phone handset for their mobile workers.”