This excerpt taken from the PNC 8-K filed Mar 10, 2008.
Information About Your Current Account Balance
If you have questions about your ISP account from now through April 18, 2008, you can go online to the Retirement Directions Web site at www.retirementdirections.com. Or you can call the Vested Interest Response Line at 1-800-PNC-PLAN, option 2. Customer service representatives are available between 8:00 a.m. and 8:00 p.m. Eastern time. Your current account balance will appear on the Web site until Friday, April 11, 2008, 4:00 p.m. Eastern time. After that time, your balance will appear as 0 until the new services are live on April 21, 2008 at 9:00 a.m. Eastern time.