PAG » Topics » Expand Revenues at Existing Locations and Increase Higher-Margin Businesses

These excerpts taken from the PAG 10-K filed Feb 26, 2008.
Expand Revenues at Existing Locations and Increase Higher-Margin Businesses
 
We aim to increase our existing business by generating additional revenue at existing dealerships, with a particular focus on developing our higher-margin businesses such as finance, insurance and other products and service, parts and collision repair services.
 
Increase Same-Store Sales.  We believe our emphasis on improving customer service and upgrading our facilities should result in continued increases in same-store sales. As part of the investment program noted above, we added numerous incremental service bays in order to better accommodate our customers.
 
Grow Finance, Insurance and Other Aftermarket Revenues.  Each sale of a vehicle provides us the opportunity to assist in financing the sale, selling the customer a third party extended service contract or insurance product, or selling other aftermarket products, such as entertainment systems, security systems, satellite radios and protective coatings. In order to improve our finance and insurance business, we focus on enhancing and standardizing our salesperson training programs, strengthening our product offerings and standardizing our selling process.
 
Expand Service and Parts and Collision Repair Revenues.  In recent years, we have added a significant number of service bays at our dealerships in an effort to expand this higher-margin element of our business. Many of today’s vehicles are complex and require sophisticated equipment and specially trained technicians to perform certain services. Unlike independent service shops, our dealerships are authorized to perform this work as well as warranty work for the manufacturers. We believe that our brand-mix and the complexity of today’s vehicles, combined with our focus on customer service and superior facilities, contribute to our service and parts revenue increases. We also operate 27 collision repair centers which are operated as an integral part of our dealership operations. As a result, the repair centers benefit from the dealerships’ repeat and referral business.


3


Table of Contents

Expand
Revenues at Existing Locations and Increase Higher-Margin
Businesses



 



We aim to increase our existing business by generating
additional revenue at existing dealerships, with a particular
focus on developing our higher-margin businesses such as
finance, insurance and other products and service, parts and
collision repair services.


 



Increase Same-Store Sales.  We believe our
emphasis on improving customer service and upgrading our
facilities should result in continued increases in same-store
sales. As part of the investment program noted above, we added
numerous incremental service bays in order to better accommodate
our customers.


 



Grow Finance, Insurance and Other Aftermarket
Revenues.
  Each sale of a vehicle provides us the
opportunity to assist in financing the sale, selling the
customer a third party extended service contract or insurance
product, or selling other aftermarket products, such as
entertainment systems, security systems, satellite radios and
protective coatings. In order to improve our finance and
insurance business, we focus on enhancing and standardizing our
salesperson training programs, strengthening our product
offerings and standardizing our selling process.


 



Expand Service and Parts and Collision Repair
Revenues.
  In recent years, we have added a
significant number of service bays at our dealerships in an
effort to expand this higher-margin element of our business.
Many of today’s vehicles are complex and require
sophisticated equipment and specially trained technicians to
perform certain services. Unlike independent service shops, our
dealerships are authorized to perform this work as well as
warranty work for the manufacturers. We believe that our
brand-mix and the complexity of today’s vehicles, combined
with our focus on customer service and superior facilities,
contribute to our service and parts revenue increases. We also
operate 27 collision repair centers which are operated as an
integral part of our dealership operations. As a result, the
repair centers benefit from the dealerships’ repeat and
referral business.





3





Table of Contents







These excerpts taken from the PAG 10-K filed Feb 26, 2008.
Expand Revenues at Existing Locations and Increase Higher-Margin Businesses
 
We aim to increase our existing business by generating additional revenue at existing dealerships, with a particular focus on developing our higher-margin businesses such as finance, insurance and other products and service, parts and collision repair services.
 
Increase Same-Store Sales.  We believe our emphasis on improving customer service and upgrading our facilities should result in continued increases in same-store sales. As part of the investment program noted above, we added numerous incremental service bays in order to better accommodate our customers.
 
Grow Finance, Insurance and Other Aftermarket Revenues.  Each sale of a vehicle provides us the opportunity to assist in financing the sale, selling the customer a third party extended service contract or insurance product, or selling other aftermarket products, such as entertainment systems, security systems, satellite radios and protective coatings. In order to improve our finance and insurance business, we focus on enhancing and standardizing our salesperson training programs, strengthening our product offerings and standardizing our selling process.
 
Expand Service and Parts and Collision Repair Revenues.  In recent years, we have added a significant number of service bays at our dealerships in an effort to expand this higher-margin element of our business. Many of today’s vehicles are complex and require sophisticated equipment and specially trained technicians to perform certain services. Unlike independent service shops, our dealerships are authorized to perform this work as well as warranty work for the manufacturers. We believe that our brand-mix and the complexity of today’s vehicles, combined with our focus on customer service and superior facilities, contribute to our service and parts revenue increases. We also operate 27 collision repair centers which are operated as an integral part of our dealership operations. As a result, the repair centers benefit from the dealerships’ repeat and referral business.


3


Table of Contents

Expand
Revenues at Existing Locations and Increase Higher-Margin
Businesses



 



We aim to increase our existing business by generating
additional revenue at existing dealerships, with a particular
focus on developing our higher-margin businesses such as
finance, insurance and other products and service, parts and
collision repair services.


 



Increase Same-Store Sales.  We believe our
emphasis on improving customer service and upgrading our
facilities should result in continued increases in same-store
sales. As part of the investment program noted above, we added
numerous incremental service bays in order to better accommodate
our customers.


 



Grow Finance, Insurance and Other Aftermarket
Revenues.
  Each sale of a vehicle provides us the
opportunity to assist in financing the sale, selling the
customer a third party extended service contract or insurance
product, or selling other aftermarket products, such as
entertainment systems, security systems, satellite radios and
protective coatings. In order to improve our finance and
insurance business, we focus on enhancing and standardizing our
salesperson training programs, strengthening our product
offerings and standardizing our selling process.


 



Expand Service and Parts and Collision Repair
Revenues.
  In recent years, we have added a
significant number of service bays at our dealerships in an
effort to expand this higher-margin element of our business.
Many of today’s vehicles are complex and require
sophisticated equipment and specially trained technicians to
perform certain services. Unlike independent service shops, our
dealerships are authorized to perform this work as well as
warranty work for the manufacturers. We believe that our
brand-mix and the complexity of today’s vehicles, combined
with our focus on customer service and superior facilities,
contribute to our service and parts revenue increases. We also
operate 27 collision repair centers which are operated as an
integral part of our dealership operations. As a result, the
repair centers benefit from the dealerships’ repeat and
referral business.





3





Table of Contents







This excerpt taken from the PAG 10-K filed Mar 1, 2007.
  Expand Revenues at Existing Locations and Increase Higher-Margin Businesses
 
We aim to increase our existing business by generating additional revenue at existing dealerships, with a particular focus on developing our higher-margin businesses such as finance, insurance and other products and service, parts and collision repair services.
 
Increase Same-Store Sales.  We believe our emphasis on improving customer service and upgrading our facilities should result in continued increases in same-store sales. We have modernized many of our facilities and added numerous additional service bays in order to better accommodate our customers.
 
Grow Finance, Insurance and Other Aftermarket Revenues.  Each sale of a vehicle provides us the opportunity to assist in financing the sale, selling the customer a third party extended service contract or insurance product, or selling other aftermarket products, such as entertainment systems, security systems, satellite radio and protective coatings. In order to improve our finance and insurance business, we focus on enhancing and standardizing our salesperson training programs, increasing our product offerings and standardizing our selling process.
 
Expand Service and Parts and Collision Repair Revenues.  In recent years, we have added numerous service bays at our dealerships in an effort to expand this higher-margin element of our business. Many of today’s vehicles are complex and require sophisticated equipment and specially trained technicians to perform certain services. Unlike independent service shops, our dealerships are authorized to perform this work and manufacturer warranty work. We believe that our premium brand-mix and the complexity of today’s vehicles, together with our focus on customer service and superior facilities, contribute to our service and parts revenue increases. We also operate 26 collision repair centers. As each of these is operated as an integral part of our dealership operations, the repair centers benefit from the dealerships’ repeat and referral business.
 
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