Research in Motion is a great company that offers a great product. The BlackBerry is one of the best wireless e-mail devices on the market, the product of years of fine-tuning and tweaking based on the feedback of a very demanding group of customers. Despite this, of all the smartphones shipped in Q3 2006, just 2.8% ran the BlackBerry operating system (which, as the name implies, is the standard operating system for all new BlackBerry handsets). RIM leads the competition in some markets, but the overall picture shows that it controls a relatively small portion of the total smartphone market. The situation is somewhat reminiscent of the Windows/Macintosh dichotomy. Much like Apple's fiercely loyal customer base in the PC market, RIM's BlackBerry devices have developed a devoted following in the smartphone industry. The case could be made that the BlackBerry is a better product and that quality will win out when all's said and done. Mac enthusiasts have been making the same car for years, but Apple's share of the PC market, though it has been rising recently, still comes in at around 3% worldwide, with Windows accounting for the vast majority of the remaining 97%.