RightNow Technologies is a leading provider of on-demand customer relationship management (CRM) software solutions, designed to optimize customer service operations for businesses of all sizes. RightNow's comprehensive customer service solution features a self-learning knowledgebase that is designed to seamlessly support multiple communication channels, including web, interactive voice, email, chat, telephone, and proactive outbound email communications. The company offers its solutions through a multi-tenant hosted on-demand model, to reduce the cost and risk associated with deploying traditional enterprise CRM software. RightNow s suite of solutions is based upon a single application platform, with RightNow Service generating approximately 76% of the company s revenue. More than 1,800 organizations worldwide use RightNow solutions, including British Airways, Cisco Systems, British Telecom, Chicago Mercantile Exchange, American Express, Boeing, Eli Lilly, Energy Savings Trust, Experian Ltd., Ladders, Inc., Musician's Friend, Palm, the US Mint and Webroot Software, Nokia, Electronic Arts, Logitech, Toyota, Reuters and the US Social Security Administration. Approximately 71% of the company's revenues in the third quarter of 2007 came from North America, 20% from the Europe, Middle East and Africa region and 9% from Asia/Pacific.
One article that critically describes RightNow's executive compensation packages and questions its market valuation is listed below. The report relies on public information and it outlines those findings in a report format.