RNOW » Topics » Professional services

These excerpts taken from the RNOW 10-K filed Mar 6, 2009.

Professional Services

 

Our Professional Services organization combines project management with technical and business-focused consulting services to our clients. Using proven methods and customer-centric best practices, our Professional Services group is experienced in implementing and integrating RightNow products across many industries, drawing on in-depth knowledge and practical expertise gained from thousands of deployments. Professional services helps customers determine strategic business objectives, align business processes, define success metrics, help with rapid system configuration and deployment, and adjust business solutions to support full user adoption. We also provide tune-up services to our clients, auditing their solution against our library of best practices.

 

During 2008, we continued to expand our professional service organization with new investments in both partner relationships and additional employees. These investments are expected to allow us to engage in more complex deployments, add scalability to our business and help drive our growth.

 

Professional
Services



 



Our Professional Services
organization combines project management with technical and business-focused
consulting services to our clients. Using proven methods and customer-centric
best practices, our Professional Services group is experienced in implementing
and integrating RightNow products across many industries, drawing on in-depth
knowledge and practical expertise gained from thousands of deployments.
Professional services helps customers determine strategic business objectives,
align business processes, define success metrics, help with rapid system
configuration and deployment, and adjust business solutions to support full
user adoption. We also provide tune-up services to our clients, auditing their
solution against our library of best practices.



 



During 2008, we continued to
expand our professional service organization with new investments in both
partner relationships and additional employees. These investments are expected
to allow us to engage in more complex deployments, add scalability to our
business and help drive our growth.



 



These excerpts taken from the RNOW 10-K filed Mar 14, 2008.

Professional Services

        Our Professional Services organization combines project management with technical and business-focused consulting services to our clients. Using proven methods and customer-centric best practices, our Professional Services group is experienced in implementing RightNow products across many industries, drawing on in-depth knowledge and practical expertise gained from thousands of deployments. Professional services helps customers determine strategic business objectives, align business processes, define success metrics, help with rapid system configuration and deployment, and adjust business solutions to support full user adoption. We also provide tune-up services to our clients, auditing their solution against our library of best practices.

        During 2007, we continued to expand our professional service organization with new investments in both partner relationships and additional employees. These investments are expected to allow us to engage in more complex deployments, add scalability to our business and help drive our growth.

Professional Services



        Our Professional Services organization combines project management with technical and business-focused consulting services to our clients. Using proven methods
and customer-centric best practices, our Professional Services group is experienced in implementing RightNow products across many industries, drawing on in-depth knowledge and practical
expertise gained from thousands of deployments. Professional services helps customers determine strategic business objectives, align business processes, define success metrics, help with rapid system
configuration and deployment, and adjust business solutions to support full user adoption. We also provide tune-up services to our clients, auditing their solution against our library of
best practices.



        During
2007, we continued to expand our professional service organization with new investments in both partner relationships and additional employees. These investments are expected to
allow us to engage in more complex deployments, add scalability to our business and help drive our growth.



This excerpt taken from the RNOW 10-K filed Mar 14, 2007.

Professional Services

Our Professional Services organization combines project management with technical and business-focused consulting services to our clients. Using proven methods and customer-centric best practices, our Professional Services group is experienced in implementing RightNow products across many industries, drawing on in-depth knowledge and practical expertise gained from thousands of deployments. Professional services helps customers determine strategic business objectives, align business processes and define success metrics as well as helping with rapid system configuration and deployment while adjusting business solutions to ensure full user adoption. We also provide tune-up services to our clients, auditing their solution against our library of best practices.

5




This excerpt taken from the RNOW 10-Q filed Nov 9, 2006.

Professional services

For the quarter ended September 30, 2006, professional services costs increased $1.9 million, or 64%, over the comparable 2005 quarter.  The growth in absolute dollars in the third quarter of 2006 resulted primarily from staff additions, which increased salaries and related expenses by $1.2 million and increased travel and living expenses by $144,000 in the third quarter of 2006 over the third quarter of 2005.  Growth in the number of large consulting engagements increased contract services by $313,000 in the third quarter of 2006 over the third quarter of 2005.   Stock-based compensation expense in the cost of professional services was $124,000 in the third quarter of 2006 as compared to zero in the third quarter of 2005.  Average employee count in our professional services group was 131 in the third quarter of 2006 compared to 89 in the third quarter of 2005.  As a percent of the associated revenue, professional services costs were 78% and 76% in the three and nine months ended September 30, 2006, respectively, as compared to 59% and 62% in the three and nine months ended September 30, 2005, respectively, due to the increased number of large consulting engagements, the 2006 reclassification noted above in the discussion under professional services revenue, and the addition of stock-based compensation charges beginning in 2006.  We expect the cost of professional services to range between 75% and 80% of the associated revenue in the future.

This excerpt taken from the RNOW 10-Q filed Aug 9, 2006.
Professional services 

For the quarter ended June 30, 2006, professional services costs increased $2.1 million, or 49%, over the comparable 2005 quarter.  The growth in absolute dollars in the second quarter of 2006 resulted primarily from staff additions, which increased salaries and related expenses by $1.1 million.  Growth in the number of strategic consulting engagements increased contract services by $440,000 and increased travel and living expenses by $339,000 in the second quarter of 2006 over the second quarter of 2005.   Stock-based compensation expense in the cost of professional services was $137,000 in the second quarter of 2006 as compared to zero in the second quarter of 2005.  Average employee count in our professional services group was 122 in the second quarter of 2006 compared to 88 in the second quarter of 2005.  As a percent of the associated revenue, professional services costs were 79% in the 2006 quarter as compared to 68% in the 2005 quarter, due to the increased number of strategic consulting engagements, the 2006 reclassification noted above in the discussion under professional services revenue, and the addition of stock-based compensation charges beginning in 2006.  We expect the cost of professional services to range between 68% and 78% of the associated revenue in the future.

This excerpt taken from the RNOW 10-Q filed May 10, 2006.

Professional services

 

For the quarter ended March 31, 2006, professional services costs increased $1.4 million, or 52%, over the comparable 2005 quarter. The growth in absolute dollars in the first quarter of 2005 resulted primarily from staff additions, which increased salaries and related expenses by $920,000. Travel and living expenses increased by $279,000 in the first quarter of 2006 over the first quarter of 2005 mostly due to a training forum held in January 2006. Stock-based compensation expense in the cost of professional services was $97,000 in the first quarter of 2006 as compared to zero in the first quarter of 2005. Average employee count in our professional services group was 108 in the first quarter of 2006 compared to 77 in the first quarter of 2005. As a percent of the associated revenue, professional services costs were 77% in

 

19



 

the 2006 quarter as compared to 60% in the 2005 quarter, mostly due to the 2006 reclassification noted above in the discussion under professional services revenue. We expect the cost of professional services to range between 65% and 75% of the associated revenue in the future.

 

This excerpt taken from the RNOW 10-K filed Mar 15, 2006.
Professional Services

Our Professional Services organization combines project management with technical and business-focused consulting services to our clients. Using proven methods and customer-centric best practices, our Professional Services group is experienced in aligning RightNow products across many industries, drawing on in-depth knowledge and practical expertise gained from thousands of implementations. Professional services helps customers determine strategic business objectives, align business processes and define success metrics as well as helping with rapid system configuration and deployment while adjusting business solutions to ensure full user adoption. We also provide tune-up services to our clients which consist of an audit of their solution against our library of best practices.

This excerpt taken from the RNOW 10-Q filed Nov 8, 2005.

Professional services

 

For the quarter ended September 30, 2005, professional services costs increased $1.0 million, or 53%, over the comparable 2004 quarter.  The growth in absolute dollars in the third quarter of 2005 resulted from staff additions and associated travel and living expenses.  Average employee count in our professional services group was 89 in the third quarter of 2005 compared to 59 in the third quarter of 2004.  As a percent of the associated revenue, professional services costs were 59% in the 2005 quarter as compared to 57% in the 2004 quarter.  Professional services costs have ranged between 52% and 70% of the associated revenue in the past seven quarters, mostly due to changes in the volume of services provided and client scheduling requirements.

 

20



 

This excerpt taken from the RNOW 10-Q filed Aug 9, 2005.

Professional services

 

For the quarter ended June 30, 2005, professional services costs increased $1.3 million, or 83%, over the comparable 2004 quarter.  The growth in absolute dollars in the second quarter of 2005 resulted from staff additions and associated travel and living expenses.  Average employee count in our professional services group was 88 in the second quarter of 2005 compared to 45 in the second quarter of 2004.  As a percent of the associated revenue, professional services costs were 68% in the 2005 quarter as compared to 52% in the 2004 quarter.  The reduced margin resulted from lower capacity utilization in the 2005 quarter, which resulted from a lower volume of services provided and the training requirements of new staff.

 

19



 

This excerpt taken from the RNOW 10-Q filed May 13, 2005.

Professional services

        For the quarter ended March 31, 2005, professional services costs increased $1.4 million, or 106%, over the comparable 2004 quarter. As a percent of the associated revenue, professional services costs were 60% in the 2005 quarter as compared to 61% in the 2004 quarter. The growth in absolute dollars in the first quarter of 2005 resulted from staff additions and associated travel and living expenses. Average employee count in our professional services group was 77 in the first quarter of 2005 compared to 40 in the first quarter of 2004.

This excerpt taken from the RNOW 10-K filed Mar 31, 2005.

Professional Services

 

Our Professional Services Group provides consulting, education and development services. The group’s consultants, trainers, project managers and application engineers help our clients achieve significant business benefit from our solution through a process of guided discovery, rapid prototyping, testing and deployment. By complementing our client’s project team with our product experts, we are able to quickly move our solutions into production, allowing our clients to see a faster return on their investment. Our average deployment timeframe is 50 days.

 

We offer consulting and implementation services to our clients to facilitate the adoption of our products and solutions. We also provide tune-up services to our clients which consist of an audit of their solution against our library of best practices. We score each one of our client sites on how well they take advantage of our best practices and then make recommendations on which best practices (specific to their solution) they should implement to improve their performance. Our education program consists of a variety of traditional classroom, computer-based and remote education tailored to our client’s needs. We also offer customization services that allow our clients to tailor our application to meet their unique business needs through the use of our XML (extensible markup language) APIs (application programming interfaces), and custom tabs. These functions use common web services standards to integrate with other applications, including customer relationship management, enterprise resource planning, computer telephony integration, system configuration management and e-commerce applications.

 

Wikinvest © 2006, 2007, 2008, 2009, 2010, 2011, 2012. Use of this site is subject to express Terms of Service, Privacy Policy, and Disclaimer. By continuing past this page, you agree to abide by these terms. Any information provided by Wikinvest, including but not limited to company data, competitors, business analysis, market share, sales revenues and other operating metrics, earnings call analysis, conference call transcripts, industry information, or price targets should not be construed as research, trading tips or recommendations, or investment advice and is provided with no warrants as to its accuracy. Stock market data, including US and International equity symbols, stock quotes, share prices, earnings ratios, and other fundamental data is provided by data partners. Stock market quotes delayed at least 15 minutes for NASDAQ, 20 mins for NYSE and AMEX. Market data by Xignite. See data providers for more details. Company names, products, services and branding cited herein may be trademarks or registered trademarks of their respective owners. The use of trademarks or service marks of another is not a representation that the other is affiliated with, sponsors, is sponsored by, endorses, or is endorsed by Wikinvest.
Powered by MediaWiki