This excerpt taken from the TAM 6-K filed Apr 7, 2006.
Mock-ups are simulators that reproduce the environment of an aircraft
São Paulo, April 6, 2006 TAM (Bovespa: TAMM4 and NYSE: TAM), Brazils largest airline company, inaugurated this week the new training mockups in the Commander Rolim Adolfo Amaro Services Academy, in São Paulo. With a US$ 2 million investment in equipment and facilities, the new simulators reproduce the environment of an aircraft and will be aimed at training flight attendants and pilots. With the conclusion of one more stage, the Commander Rolim Amaro Academy has become Latin Americas largest and most modern aviation training center.
Mock-ups were installed in a 1.2 thousand m² area. In addition to an aircraft replica and a training room of the service and on board assistance, for professional qualification and recycling courses, there is also a swimming pool for seamanship classes. This course will be one of the differences offered by the company, once it is not mandatory by the regulating bodies in periodical recycling courses.
The center will have a training capacity of at least 100 professionals (pilots and flight attendants) per day. The average is that each flight attendant of TAM takes a recycling course per year, with duration of 15 days. The qualification training courses last 30 days and are taught full time in the Services Academy. The company currently has 3.5 thousand employees among pilots and flight attendants (in total 9.669 thousand).
With the enlargement of the Academy and the installation of mock-ups, TAM may systematically offer courses to other airline companies. Since last year, it has been increasingly offering training courses to pilots, mechanics, flight dispatchers and flight attendants of foreign companies, mainly Canadian, Latin America, Brazilian regional ones and air taxi companies.
TAMs philosophy, based on the spirit of serving is to provide passengers with the highest service quality standard. That is why we invest in training and updating of our professionals, says Ruy Amparo, operational-technical vice president.
Infrastructure and Quality The Commander Rolim Adolfo Amaro Services Academy was inaugurated at the end of 2001 in a total area of 12 thousand square meters. With a capacity to serve 750 students per day, the Academy provides 87 different qualification courses, technical courses in maintenance and training for pilots, flight attendants and client assistance and administrative employees. Among them, the check-in, dispatch, reservation, ticket issuance and cargo courses.
TAMs goal is to ensure excellence levels in the qualification of all its employees and perpetuate the quality philosophy followed by the company. In 2005, 32 thousand training courses were offered. This year this figure might reach 40 thousand, once employees may take several courses over the year.
The undertaking works as a Corporate University and tries to develop human and technical knowledge aimed at the corporation. Last year, TAMs investment in training in the Academy surpassed R$ 30 million. The idea of creating a Services Academy was to centralize our courses in a place specially built to ensure the highest training quality standard, says Roberto Hobeika, People Management officer.
Also in 2005, the Brazilian Department of Civil Aviation (DAC) certified the Academy according to RBHA 142 Civil Aviation Training Centers (Brazilian Regulation of Aeronautics Ratification). In addition to certifying quality, RBHA 142 enabled TAM to sell training products and services in the civil aviation market to companies in Brazil and abroad. RBHA 142 certifies that TAM trains its employees within the strictest excellence standards and sells training products and services in the same quality level. TAM has already been inserted in the worldwide quality levels concerning both safety and operational efficiency, explains Ruy Amparo.
TAM (www.tam.com.br) has been a leader in the Brazilian domestic market for two years and it had a 44.4% market share in last February. TAM operates regular flights to 46 destinations throughout Brazil. It serves 73 different cities in the domestic market through regional alliances. Additionally, it maintains code-share agreements with international airline companies that allow it to serve other destinations throughout the world. TAM was the first Brazilian airline company to launch a loyalty program. Currently, the program has 3.0 million subscribers and has awarded more than 3.3 million tickets.
Provision on future information:
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
Date: April 6, 2006
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