TLEO » Topics » Professional Services

These excerpts taken from the TLEO 10-K filed Mar 14, 2008.
Professional Services
 
Our professional services organization leverages our consultants’ and educators’ domain expertise and our proprietary methodologies to provide implementation services, solution optimization services, technical services and training services that help our customers maximize their return on investment. We also subcontract or refer consulting engagements or portions of consulting engagements to our third-party implementation partners from time to time.
 
Taleo Services Methodologies
 
We have developed methodologies that enable us to accelerate the deployment of our solutions across a variety of industries and talent management environments:
 
Taleo Implementation Methodology.  Working with Fortune 500 companies, we developed methods to optimize critical business processes, while maintaining the integrity of our customers’ business drivers. The Taleo Implementation Methodology addresses specific staffing and performance management processes for position management, requisition management, candidate management, collaborative workflow, new hire on-boarding review, performance appraisals, goals management, career management and succession planning. Our Taleo Enterprise Edition consultants work with our customers to implement our solutions through a complete review of current business practices, mapping solution workflows to the organization’s structure and processes, and ultimately configuring a skills-based platform for complete talent management.
 
Talent Practices Knowledge Base.  Our Talent Practices Knowledge Base templates enable us to understand an organization’s overall talent management environment, including internal and external business drivers, talent management models, hire types and talent management processes and to recommend best practices to optimize talent management processes. Our Talent Practices Knowledge Base is a searchable database of descriptions of the complex enterprise talent management challenges faced within different industries and geographies. Our Talent Practices Knowledge Base also provides specific details of the solutions our consultants implemented to address these challenges, and the results obtained. This knowledge base reflects years of talent management experience across a wide variety of industries. Our consultants use the collective data from our Talent Practices Knowledge Base to help our new customers solve their complex talent management challenges, and to help our existing customers hone their talent management practices and processes.
 
Implementation Services
 
Our Taleo Enterprise Edition implementation services begin with a complete evaluation of a customer’s current talent management practices. Services include process definition, to determine the configuration of the solutions, and integration with existing applications to fit each organization’s dynamic business requirements. We have a dedicated project management office that equips our consultants with a library of toolkits, forms, training documentation and workshop templates. The project management office also audits customer deployments to help ensure consistent quality.


6


Table of Contents

Solution Optimization
 
We provide ongoing solution optimization services to help our customers achieve desired results in quality improvement, increased productivity, cost savings and operational effectiveness after the initial deployment of our solution. We work with our customers to measure improvement in their talent management processes and we modify and expand configuration of our solutions to increase their effectiveness, when necessary. In collaboration with customer project leaders, we establish an ongoing process for continual evolution and solution optimization. Using this process, our customers can promote best practice usage and end user adoption after our solutions have been deployed.
 
Technical Services
 
We offer comprehensive technical services to help our customers integrate our solutions with other third-party solutions within our customers’ system portfolios. Many of our Taleo Enterprise Edition clients leverage our technical expertise to assist with technical engagements such as data conversion, ongoing data interfaces, single sign-on for internal users, third-party integration and technical readiness assessments. We also provide services to identify and develop reports and dashboards using our advanced reporting technology. We work with our clients in various ways, from knowledge transfer to help them better use our self-service technology, to full-service, on-site implementation projects.
 
Training
 
Through Taleo University, we offer a full range of educational services including pre-deployment classroom training, train-the-trainer programs, system administrator training, post-deployment specialty training, upgrade training and eLearning/web-based training. We also offer a variety of training tools to drive user adoption, including solution user manuals, process user guides, feature training exercises, a self-service website for training scheduling and registration, post-training assessments and both synchronous and asynchronous web-based training tools for remote users.
 
Professional
Services



 



Our professional services organization leverages our
consultants’ and educators’ domain expertise and our
proprietary methodologies to provide implementation services,
solution optimization services, technical services and training
services that help our customers maximize their return on
investment. We also subcontract or refer consulting engagements
or portions of consulting engagements to our third-party
implementation partners from time to time.


 




Taleo
Services Methodologies



 



We have developed methodologies that enable us to accelerate the
deployment of our solutions across a variety of industries and
talent management environments:


 



Taleo Implementation Methodology.  Working with
Fortune 500 companies, we developed methods to optimize
critical business processes, while maintaining the integrity of
our customers’ business drivers. The Taleo Implementation
Methodology addresses specific staffing and performance
management processes for position management, requisition
management, candidate management, collaborative workflow, new
hire
on-boarding
review, performance appraisals, goals management, career
management and succession planning. Our Taleo Enterprise Edition
consultants work with our customers to implement our solutions
through a complete review of current business practices, mapping
solution workflows to the organization’s structure and
processes, and ultimately configuring a skills-based platform
for complete talent management.


 



Talent Practices Knowledge Base.  Our Talent
Practices Knowledge Base templates enable us to understand an
organization’s overall talent management environment,
including internal and external business drivers, talent
management models, hire types and talent management processes
and to recommend best practices to optimize talent management
processes. Our Talent Practices Knowledge Base is a searchable
database of descriptions of the complex enterprise talent
management challenges faced within different industries and
geographies. Our Talent Practices Knowledge Base also provides
specific details of the solutions our consultants implemented to
address these challenges, and the results obtained. This
knowledge base reflects years of talent management experience
across a wide variety of industries. Our consultants use the
collective data from our Talent Practices Knowledge Base to help
our new customers solve their complex talent management
challenges, and to help our existing customers hone their talent
management practices and processes.


 




Implementation
Services



 



Our Taleo Enterprise Edition implementation services begin with
a complete evaluation of a customer’s current talent
management practices. Services include process definition, to
determine the configuration of the solutions, and integration
with existing applications to fit each organization’s
dynamic business requirements. We have a dedicated project
management office that equips our consultants with a library of
toolkits, forms, training documentation and workshop templates.
The project management office also audits customer deployments
to help ensure consistent quality.





6





Table of Contents







Solution
Optimization



 



We provide ongoing solution optimization services to help our
customers achieve desired results in quality improvement,
increased productivity, cost savings and operational
effectiveness after the initial deployment of our solution. We
work with our customers to measure improvement in their talent
management processes and we modify and expand configuration of
our solutions to increase their effectiveness, when necessary.
In collaboration with customer project leaders, we establish an
ongoing process for continual evolution and solution
optimization. Using this process, our customers can promote best
practice usage and end user adoption after our solutions have
been deployed.


 




Technical
Services



 



We offer comprehensive technical services to help our customers
integrate our solutions with other third-party solutions within
our customers’ system portfolios. Many of our Taleo
Enterprise Edition clients leverage our technical expertise to
assist with technical engagements such as data conversion,
ongoing data interfaces, single sign-on for internal users,
third-party integration and technical readiness assessments. We
also provide services to identify and develop reports and
dashboards using our advanced reporting technology. We work with
our clients in various ways, from knowledge transfer to help
them better use our self-service technology, to full-service,
on-site
implementation projects.


 




Training


 



Through Taleo University, we offer a full range of
educational services including pre-deployment classroom
training, train-the-trainer programs, system administrator
training, post-deployment specialty training, upgrade training
and eLearning/web-based training. We also offer a variety of
training tools to drive user adoption, including solution user
manuals, process user guides, feature training exercises, a
self-service website for training scheduling and registration,
post-training assessments and both synchronous and asynchronous
web-based training tools for remote users.


 




This excerpt taken from the TLEO 10-K filed Mar 16, 2007.
Professional Services
 
Our professional services organization leverages our consultants’ domain expertise and our proprietary methodologies to provide implementation services, solution optimization and training. Many of our consultants have held talent management positions at Global 2000 corporations, or senior level consulting positions at major consulting agencies and other enterprise software companies.


7


Table of Contents

 
Taleo Methodologies
 
We have developed methodologies that enable us to accelerate the deployment of our solutions across a variety of industries and talent management environments:
 
Taleo Implementation Methodology.  Working with Fortune 500 companies, we developed methods to optimize critical business processes, while maintaining the integrity of our customers’ business drivers. The Taleo Implementation Methodology addresses specific staffing processes for position management, requisition management, candidate management, collaborative workflow, new hire on-boarding review and staffing performance analysis. Our consultants work with our customers, as a component of our consulting engagements, to implement the Taleo methodology through a complete review of current business practices, mapping our solution and workflows to the organization’s structure and processes, and ultimately configuring a skills-based platform for complete talent management, including onboarding, internal mobility and talent analytics.
 
Talent Topologies.  Our Talent Topologies templates enable us to understand an organization’s overall talent management environment, including internal and external business drivers, talent management models, hire types and talent management processes and to recommend best practices to optimize resulting talent management processes. Our Talent Topologies Knowledge Base is a searchable database of descriptions of the complex enterprise talent management challenges faced within different industries and geographies. Our Talent Topologies Knowledge Base also provides specific details of the solutions our consultants implemented to address these challenges, and the results obtained. This knowledge base reflects years of talent management experience across a wide variety of industries. Our consultants use the collective data from our Talent Topologies Knowledge Base, as a component of our consulting engagements, to help our new customers solve their complex staffing challenges, and to help our existing customers hone their talent management practices and processes.
 
Implementation Services
 
Our implementation services begin with a complete evaluation of a customer’s current talent management practices. They include process engineering to leverage the configuration of the solutions and integration with existing applications to fit each organization’s dynamic business requirements. We support a consulting certification program and have a project management office that equips our consultants with a library of toolkits, forms, training documentation and workshop templates. The project management office also oversees the management of customer deployments to help enable smooth, systematic and on-time implementations and maximize success and financial returns.
 
Solution Optimization
 
We provide ongoing solution optimization services to help our customers achieve desired results in quality improvement, increased productivity, cost savings and operational effectiveness after the initial deployment of our solution. As a service component of our software subscription agreements, we work with our customers to measure improvement in their talent management processes. If necessary, we modify configuration of our solutions to increase their effectiveness. In collaboration with customer project leaders, we establish an ongoing process for continual evolution and solution optimization. Using this process, our customers can promote best practice usage and end user adoption after our solutions have been deployed.
 
Technical Services
 
Taleo offers comprehensive technical services to help its clients seamlessly integrate Taleo within their system portfolio. Almost every one of our clients leverages our technical expertise to assist with technical engagements such as data conversion, ongoing data interfaces, single sign-on for internal users, third-party integration and technical readiness assessments. We also provide services to identify and develop reports and dashboards using our advanced reporting technology. We work with our clients in various ways, from knowledge transfer to help our clients better use our self service technology, to full-service, on-site implementation projects.


8


Table of Contents

 
Training
 
Through Taleo University, we offer a full range of educational services including pre-deployment classroom training, train-the-trainer programs, system administrator training, post-deployment specialty training, upgrade training and eLearning/web-based training. We also offer a variety of training tools to drive user adoption, including solution user manuals, process user guides, feature training exercises, a self-service website for training scheduling and registration, post-training assessments and both synchronous and asynchronous web-based training tools for remote users.
 
Wikinvest © 2006, 2007, 2008, 2009, 2010, 2011, 2012. Use of this site is subject to express Terms of Service, Privacy Policy, and Disclaimer. By continuing past this page, you agree to abide by these terms. Any information provided by Wikinvest, including but not limited to company data, competitors, business analysis, market share, sales revenues and other operating metrics, earnings call analysis, conference call transcripts, industry information, or price targets should not be construed as research, trading tips or recommendations, or investment advice and is provided with no warrants as to its accuracy. Stock market data, including US and International equity symbols, stock quotes, share prices, earnings ratios, and other fundamental data is provided by data partners. Stock market quotes delayed at least 15 minutes for NASDAQ, 20 mins for NYSE and AMEX. Market data by Xignite. See data providers for more details. Company names, products, services and branding cited herein may be trademarks or registered trademarks of their respective owners. The use of trademarks or service marks of another is not a representation that the other is affiliated with, sponsors, is sponsored by, endorses, or is endorsed by Wikinvest.
Powered by MediaWiki