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WIKI ANALYSIS
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Telefonica, based in Madrid, Spain, is the third largest mobile telephone company in the world by customer accesses, with 182 million[1] subscriber lines to its services, and has coverage in Europe and thirteen Latin American countries. In addition, the company offers broadband internet access and television service. [2]
Since 2007, Telefonica has faced increasing obstacles to growth in Spain, long considered its dominant market. Spain has a wireless penetration rate of 111%, which is the number of wireless subscriptions divided by population.[3] In addition, Telefonica has faced increasing competition as a result of France Telecom S.A. (FTE) acquiring Deutsche Telekom AG (DT)'s internet business, as well as the largest Spanish cable TV operator pushing its own internet and phone services. [1].
To drive growth outside Spain, initiatives by the company in the past five years have been focused on growth through acquisition. In June 2005, the company acquired a majority stake in Cesky Telecom, one of the leading operators of fixed and mobile telephony in the Czech Republic. In November 2005, Telefonica acquired O2 PLC, a leading provider of mobile communications services in Europe. The company has rights to provide coverage for the IPhone in 16 countries, which have contributed to sales growth and offset decreases in Average Revenue Per User (ARPU), since iPhone contracts typically have 30% higher ARPU than other phones. [3]
Business Overview | 2007 | 2006 | 2005 | 2004 | |
| Revenue (billions of euros) [4][5] | 56.441 | 52.901 | 37.383 | 29.809 |
| Net income (billions of euros) [4][5] | 8.906 | 6.233 | 4.446 | 2.547 |
Telefonica places a large emphasis on innovation and Research and Development. It spent 4.4 billion euros in 2007 on technological innovation, including 594 million euros in R&D, almost double that of one of its largest competitors, Vodafone, and launched over 600 products and services worldwide. [2] In 2007, Telefonica launched Open Movilforum, an open source platform that allows developers to access services on Telefonica's network and incorporate them into their applications, which management hopes will lower churn by keeping customers from switching to other carriers.[7] The company has invested in Amobee, a mobile advertising solutions business; GestureTek, a user recognition and interface innovator; and Kyte, a multimedia social networking business. [8]
Services | Total accesses (millions) | Spain Churn Rate | Spain Wireless Penetration | |
| 2003 | 100[11] | - | - |
| 2004 | 122[12] | - | - |
| 2005 | 154[13] | 1.80%[14] | 96.3% [15] |
| 2006 | 203[16] | 1.74%[15] | 104%[15] |
| 2007 | 228[16] | 1.80%[17] | 111%[18] |
Business Segments Telefonica has a regional, integrated management model organized around three geographic areas, with each area in charge of the business with its borders.
Trends and Forces
Increasing competition in Spain Telefonica historically has been the leading telecommunications company in Spain by customer accesses.[1] However, the wireless penetration rate, which is the total number of wireless subscribers in a country divided by its population, has reached 111% in this country. Such a high penetration rate means the wireless growth outlook is bleak. [3] Competition in Spain has increased as a result of France Telecom S.A. (FTE) acquiring Deutsche Telekom AG (DT)'s internet business and the largest cable TV operator pushing its own internet and phone services. [1] Overall, Spain's Gross Domestic Product is dropping, in part due to the global economic downturn, and the country has cut roaming tariffs, allowing customers of Telefonica's competitors to more easily use their phones in Spain. Telefonica Espana's 2007 growth rate was one-third that of Telefonica Europe. [1]
Latin America is the main area of growth By region, Latin America is the firm's primary growth driver, generating revenues almost matching that from Spain. Privatization of telecommunication in most Latin American countries had lead to rapid growth in mobile and long distance telephone services. [22] Throughout Central and South America, Telefonica is using its commercial strength in the mobile business to grow its fixed-line telephone and broadband business. [1] Telefonica is able to capitalize on countries with poor infrastructure by jumping into new technologies such as 3G data networks, VoIP, and WiMAX, saving the cost of infrastructure upgrades.[22] In 2007, more than half of the company's sales growth came from Latin American customers, which offset slowing fixed-line services in Spain. [23] [24]
iPhone distribution rights in 16 countries Telefonica started selling iPhones in November 2007 as the exclusive dealer and service provider in the UK.[25] Like AT&T in the United States, the exclusive contract has the potential to drive expansion of Telefonica's wireless customer base. In 2008, new iPhone subscriptions, which command 30% higher average revenue per user (ARPU),[3] offset falling ARPU with other contract users. [1] The company announced in June 2008 that it will distribute the iPhone in 12 Latin American countries and the Czech Republic, in addition to the UK, Ireland, and Spain. [26] However, Telefonica only has the exclusive right to provide service for the iPhone in the UK, Ireland, and Spain. [27] [28]
Adverse Regulatory Environment in Europe As a multinational telecommunications company, Telefonica is subject to strict regulation in many of the countries in which it operates. [29] Regulatory policies in many countries favor increased competition in the fixed line, broadband, and mobile service industries. Because Telefonica holds a high market share in many of the countries in which it operates, it is negatively affected by rules designed to foster competition and antitrust action.
In the European Union, increased regulatory pressure has resulted in new initiatives in international data roaming tariffs and mobile call termination rates, which would negatively affect Telefonica's business. [29] In addition, the European Commission in 2007 fined Telefonica €151 million for five years of unfair pricing in the Spanish broadband market, finding that Telefonica was charging disproportionate wholesale prices to its competitors compared to its customers for use of its telecommunications network.[30] The Commission found that, on average, Spanish customers pay 20% more than the EU-15 average for broadband access, and the Spanish broadband penetration rate is 20% below the EU-15 average as a consequence of Telefonica's anticompetitive behavior.[30]
CompetitionTelefonica is the third largest wireless phone operator in the world behind Vodafone AirTouch Public Limited Company (VOD) and China Mobile (Hong Kong) (CHL).[31] It has a solid hold on its customers in Spain, with a churn rate of 1.8%, and extremely low churn rates elsewhere around the world. [32][33] Churn rate indicates the percentage of customers switching from Telefonica to another wireless carrier in a given year. In Latin America, Telefonica competes predominantly with America Movil, S.A.B. de C.V. (AMX) in the mobile phone market.
| Revenue (billions of euros) | Mobile customers (millions) | Mobile customer growth rate | Average Revenue Per User (ARPU) | Blended Churn Rate | R&D expenditure % of revenue | |
| Vodafone (VOD) [34] | €35.5 | 260.5 | 26.20% | $53.90 | 14.7%[35] | 0.66% [36] |
| China Mobile (CHL)[37] | €28.1* | 436.1 | 18.1% | $11.26* | - | - |
| Telefonica (TEF)[9] | €56.4 | 169.2 | 16.6% | $39.4* [38] | 1.8%-3.7%**[32][33] | 1.05%[2] |
| America Movil (AMX) | €41.7*[39] | 153.4[40] | 22.9%[40] | - | - | - |
*Currency conversions based on FRB reported exchange rates for Dec 2007 [41] [42]
**Telefonica churn rate is the range reported over all countries
References



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