UNH » Topics » General Quality Metrics

This excerpt taken from the UNH 10-K filed Mar 1, 2005.

General Quality Metrics

 

Metric


 

Source


 

Intervention


 

Control


SF-12   Survey   Yes   No
Smoking Goals   Survey/Self-report   Yes   No
Physical Activity (30 minutes)   Survey/Self-report   Yes   No
Influenza   Self-report   Yes   If claims available
Pneumovax   Self-report   Yes   If claims available
Adherence to medication   Self-report   Yes   No
Advance Directives   Self-report   Yes   No
Member Satisfaction   Survey   Yes   Yes
Caregiver Satisfaction   Survey   Yes   Yes
Provider Satisfaction   Survey   Yes   No

 

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