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This excerpt taken from the VLG 10-K filed Sep 28, 2006. Customers
We currently have more than 211,000 customers, none of which
accounted for more than 1.0% of net sales in fiscal 2006. We
serve a number of industries, including the manufacturing,
industrial, metal production and fabrication, construction,
healthcare, and mining, oil and chemicals, and other industries,
as well as the propane needs of our residential customers. The
following chart illustrates the percentage of our net sales
represented by each of these industries:
Our customer base also includes smaller distributors in close
proximity to our larger facilities, who chose to purchase
certain products from us.
We believe that the packaged gas industry has been characterized
by relatively high customer loyalty because of the importance of
quality service and personal relationships. We believe this
focus on customer service and relationships has made it
difficult for new entrants in our geographic markets to acquire
our existing customers.
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