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VRSN » Topics » Service Level Agreement (SLA)

This excerpt taken from the VRSN 10-K filed Jul 12, 2007.

Service Level Agreement (SLA)

VeriSign, Inc. (“VNDS”) strives to provide a world-class level of service to its customers. This Service Level Agreement provides metrics and remedies to measure performance of the .com TLD registry operated by VNDS and to provide accredited and licensed Registrars with credits for certain substandard performance by VNDS.

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