Verint® Systems Inc. (NASDAQ: VRNT) today announced a series of enhancements to its Impact 360® for Public Safety Powered by Audiolog™ software, the company’s most robust workforce optimization (WFO) solution specifically designed to enhance accuracy and performance in today’s Next-Generation 9-1-1 (NG9-1-1) emergency communications and public safety command and control environments. With these enhancements, the company is introducing robust incident reconstruction capabilities and support for a host of new requirements associated with NG9-1-1 and the rise in multimedia communications channels and devices used to report emergency situations and incidents.
“Preparation for the multichannel world of NG9-1-1 has emerged as the number one factor driving public safety management to update or replace their largely first-generation systems and look for new ways to evolve and prioritize quality and performance across their operations,” notes Dick Bucci, principal analyst of research and consultancy firm Pelorus Associates. “With the latest advancements to Impact 360 for Public Safety Powered by Audiolog, Verint has demonstrated its capabilities and commitment to developing and delivering solutions that meet changing market dynamics and needs—from recording capabilities that encompass IP communications and multimedia capture, to incident reconstruction functionality that supports authorities in investigations. Agencies now have access to a robust solution for recording, analyzing and supporting decision making based on input from multiple information sources and communications channels.”
Facilitating Multimedia Communications in a Multichannel World
Among the latest enhancements to Verint’s public safety solution--which became generally available in December 2010--are robust, new multimedia recording, storage, retrieval and playback capabilities. Now in addition to traditional circuit-switched voice trunks for audio calls, public safety answering points (PSAPs) and emergency communications centers can benefit from the ability to capture, analyze and act based on input from a wide variety of multichannel data and information sources—including traditional, wireless and radio, photos, text/SMS, videos, maps, telematics, and such related data as telephone numbers and locations.
The solution’s support for IP communications and multimedia capture—the hallmark of NG9-1-1—along with other advancements, are paving the way for improved response, stronger liability management, faster and more informed decision making, and better ultimate citizen service. Coupled with the technology’s proven recording and quality assurance capabilities, agencies can evaluate call taker and dispatcher performance and strengthen coaching and training, particularly as new systems, processes and requirements from multichannel operations and NG9-1-1 continue to take form.
This functionality supplements the industry’s only suite of workforce optimization solutions for the public safety market. In addition to its core multimedia recording and QA capabilities, Verint’s Impact 360 for Public Safety Powered by Audiolog solution features robust functionality for speech analytics, workload forecasting, staff scheduling, employee coaching and training, and citizen surveys to help agencies and PSAPs enhance performance and meet new challenges arising from NG9-1-1.
Enabling Reconstruction, Big-Picture Analysis and Action
In addition, the Verint public safety solution features robust, new incident reconstruction capabilities in the form of a network-friendly, browser-based replay and incident reconstruction tool. Designed to mine, structure and manage large volumes of multichannel interactions, it arms PSAPs and first responders with an integrated dashboard that unites multiple points of data in a rapid, efficient and actionable manner. For today’s agencies, that translates into the ability to reconstruct incidents and better understand the chain of events; increase situational awareness; facilitate faster, smarter investigations and response; reduce liability; and expedite investigations.
Enhancing Security; Extending Integration
A host of new security features also are available, including those designed to protect captured interactions from unauthorized access. Among the additions are new encryption capabilities for voice, radio and screen recording, and the ability to authenticate newly recorded calls through digital fingerprinting to help safeguard interactions from tampering or alteration.
The Verint solution enables agencies to capture calls and related data across digital and analog telephones, trunked and conventional radio systems, telephone lines and VoIP phones. To enable even more choice in the market, it has added compatibility with trunked radio systems from several leading providers, delivering further options for software interoperability in public safety environments.
“The market has made a major shift with the public’s uptake of mobile devices, the rise in video and other channels, and the advent of NG9-1-1 and other industry regulations and standards. Verint has taken a pointed approach to both anticipate and respond to these changing dynamics in order to help agencies better perform and protect their communities,” says Gary Trudo, vice president, public safety and mid-market solutions, Verint Systems. “The ability to capture, analyze and act on multimedia interaction data is a monumental step forward—one that gives today’s agencies access to more information than ever to facilitate faster, more informed decision making and response.”
About Impact 360 for Public Safety Powered by Audiolog
Verint’s Audiolog for Public Safety is an advanced, digital multimedia recording, retrieval, playback, storage and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations—including police, 9-1-1, 000, 112 and transit agencies. The software is part of Verint’s Impact 360® for Public Safety suite of workforce optimization solutions. In addition to its core Audiolog capabilities, the offering includes robust functionality for incident investigation and analysis, speech analytics, workload forecasting, staff scheduling, employee coaching and training, and citizen surveys to help agencies and PSAPs enhance performance and meet new challenges arising from NG9-1-1. With Verint solutions, agencies can enhance performance, and better achieve accuracy and completeness of records, reductions in liability, investigation support, and improved quality and employee retention. Learn more at www.verint.com/publicsafety.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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