Walgreens is perhaps the best positioned chain in a recession-proof growth industry - health care for baby boomers. They have mostly new stores in great locations and prescription volume is expected to explode. So what's the problem? They have systematically undone the efficiencies they brought in 10 years ago with Intercom Plus, their combination computer system and workflow mode. They've also cut staffing levels to the breaking point resulting in disgruntled staff and unduly long wait times. Customers are leaving in droves. Just ask any of their Pharmacists. Management JUST DOESN'T GET IT.