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This excerpt taken from the WYN 10-K filed Feb 27, 2009. Call
Centers
Our vacation exchange and rentals business services its members
and rental customers primarily through global call centers. The
requests that we receive at our global call centers are handled
by our vacation guides, who are trained to fulfill our
members’ and rental customers’ requests for vacation
exchanges and rentals. When our members’ and rental
customers’ primary choices are unavailable in periods of
high demand, our guides offer the next nearest match in order to
fulfill the members’ and rental customers’ needs. Call
centers are currently, and are expected to continue to be, a
significant distribution channel and therefore we invest
resources and will continue to do so to ensure that members and
rental customers continue to receive a high level of
personalized customer service through our call centers. We also
continue to improve our capabilities on the Internet as a means
for members and rental customers to transact. See
“Internet” below.
This excerpt taken from the WYN 10-K filed Feb 29, 2008. Call
Centers
Our vacation exchange and rentals business services its members
and rental customers primarily through global call centers. The
requests that we receive at our global call centers are handled
by our vacation guides, who are highly skilled at fulfilling our
members’ and rental customers’ requests for vacation
exchanges and rentals. When our members’ and rental
customers’ primary choices are unavailable in periods of
high demand, our guides offer the next nearest match in order to
fulfill the members’ and rental customers’ needs. Call
centers are and are expected to continue to be a significant
distribution channel and therefore we invest resources and will
continue to do so to ensure that members and rental customers
continue to receive a high level of personalized customer
service through our call centers. We also continue to improve
our capabilities on the Internet as a means for members to
transact. See “Internet” below.
This excerpt taken from the WYN 10-K filed Mar 7, 2007. Call
Centers
Our vacation exchange and rentals business services its members
and rental customers primarily through global call centers. The
requests that we receive at our global call centers are handled
by our vacation guides, who are highly skilled at fulfilling our
members’ and rental customers’ requests for vacation
exchanges and rentals. When our members’ and rental
customers’ primary choices are unavailable in periods of
high demand, our guides offer the next nearest match in order to
fulfill the members’ and rental customers’ needs. Call
centers are and are expected to continue to be our primary
distribution channel and therefore we invest resources and will
continue to do so to ensure that members and rental customers
continue to receive a high level of personalized customer
service through our call centers.
This excerpt taken from the WYN 8-K filed Jul 19, 2006. Call Centers Our vacation exchange and rental business services its members and rental customers primarily through global call centers. The requests that we receive at our global call centers are handled by our vacation guides, who are highly skilled at fulfilling our members’ and rental customers’ requests for vacation exchanges and rentals. When our members’ and rental customers’ primary choices are unavailable in periods of high demand, our guides offer the next nearest match in order to fulfill the members’ and rental customers’ needs. Call centers are and are expected to continue to be our primary distribution channel and therefore we invest resources and will continue to do so to ensure that members and rental customers continue to receive a high level of personalized customer service through our call centers.
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