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This excerpt taken from the WYN 10-K filed Feb 27, 2009. Customer
Service
Our customer service strategy is focused on increasing our
franchisee and consumer value proposition. To further optimize
our franchisee customer service, we will continue to coordinate
and align all franchisee-facing functions, including our
franchisee services, quality assurance and training departments.
We will continue to increase our consumer value proposition by
improving the customer experience through ongoing training
enhancements.
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