This excerpt taken from the XMSR 10-K filed Mar 4, 2005.
(m) Service Providers
The Company has entered into an agreement with a service provider for customer care functions to subscribers of its service. Employees of the service provider have access to the Companys customer care systems to establish customer accounts, activate radios, update program and account information and respond to general inquires from subscribers. The Company pays its service provider an hourly rate for each customer care representative supporting its subscribers. During the years ended December 31, 2004, 2003, and 2002, the Company incurred $21.5 million, $14.2 million and $8.7 million, respectively, in relation to services provided for customer care functions. The Company changed service providers during 2003.
XM SATELLITE RADIO HOLDINGS INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS(Continued)
DECEMBER 31, 2004 AND 2003