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Home Depot is the largest retailer of home improvement goods in the world. As of the end of Q1 FY 2008, the company operated 2,258 stores throughout the U.S., Mexico, Canada, and China, offering products and services to end consumers as well as to professional builders, tradesmen and repairmen. Home Depot's 2007 revenue of $77.3 billion nearly doubles that of its nearest competitor, Lowe's (US$ 48 billion).

HD Supply, the segment that catered to professionals, contributed nearly 80% of all revenue growth for Home Depot from 2005 to 2006, and until reports confirmed its sale, was expected to drive a large portion of the company's future growth. However, despite a disappointing price of only $8.5 billion, selling HD Supply may not have been a bad idea--while the professional supply business offers strong revenue growth opportunities, it also generated lower operating margins than retail (5-8% to retail's 8-12%). Also, the HD Supply business was even more exposed to changes in the housing market than some parts of Home Depot's traditional retail business.

With the sale of HD Supply, the Home Depot lost a significant source of sales allowing its main competitor, Lowe's Companies (LOW) to catch up in terms of net sales. Lowe's has been outperforming Home Depot along several key metrics in recent years. In same store sales growth, Lowe's has consistently been ahead for the past four years. And while Home Depot has historically held the higher profit margins, in 2006, Lowe's pulled ahead by a hair, at 10.7% versus 10.6%. However, Home Depot won back the advantage in this metric in 2007 as its operating margin fell to 9.4% as Lowe's operating margin dipped to 5.8%.

Like all home improvement retailers, Home Depot is very vulnerable to macroeconomic changes in the US housing market. Recent increases in interest rates, the continued housing market slowdown which has accelerated due to the recent subprime mortgage crisis in the financial industry have been a major factor behind Home Depot's recent struggles. For the fiscal 2007 year ended in February 2008, Home Depot's net sales decreased 2% from 2006 to $77 billion as same store sales decreased 6.7% for the year. The sale of HD Supply, which is even more sensitive to the housing market, may be part of a general effort to stabilize Home Depot's fortunes. Growing international operations in Canada, Mexico and China may also buffer Home Depot's exposure to the domestic US market.

Home Depot still has plans to continue expanding their store base within the U.S. and abroad, but due to market conditions the company announced in early May that it was pausing some of its expansion plans, including plans to open 50 new stores in the U.S., and closing several underperforming stores. The company will also be cutting about 1,300 of its 331,000 employees as part of these cutback plans. As of the end of the first quarter of FY08, Home Depot had closed 15 stores as part of this plans and management has stated that it is dedicated to allocating capital in a "disciplined" manner. The company continued to struggle through the first quarter of 2008, with net sales decreasing 3.4% and same store sales decreasing 6.5% as poor conditions in the housing market and general economy continued to dampen the retailer's ability to sell home improvement goods.

Home Depot has long been known for appealing to the professional contractor and the weekend warrior alike. But does the "warehouse" feel of its retail stores put it at a disadvantage to rival Lowe's?
Home Depot has long been known for appealing to the professional contractor and the weekend warrior alike. But does the "warehouse" feel of its retail stores put it at a disadvantage to rival Lowe's?

Contents

[edit] Company Overview

Home Depot started in 1978 and has since grown rapidly into one of the largest retailer in the U.S. with $77 billion in 2007 sales. The company reached $1 billion in sales by 1986, and had expanded internationally into Chile and Argentina. In 2001, it sold out its operations in Chile and Argentina; today, Home Depot operates in the US, Canada, Mexico and China.

[edit] Stores and Products

Home Depot provides a wide range of home building supplies (35,000 to 40,000 products per store) and services to its target customers. Most retail outlets are big-box stores averaging around 125,000 square feet of retail space (100,000 sq ft enclosed sales floors and 25,000 sq ft of garden areas outside).

Source: Company Reports

[edit] Customers

[edit] Retail

Home Depot's retail operations generated $77 billion in 2007 revenue, a decrease of 2% compared to 2006. The company caters to three main types of retail customers:

  • Do It Yourself Customers (DIY): Home Depot markets many of its products to home owners who tackle their own home improvement projects as non-professionals. In order to meet these customers' needs, the company employs staff with specific expertise (e.g., former plumbers in the bathroom remodel section, for instance). Home Depot also offers clinics and "how-to" workshops in order to attract DIY customers.
  • Do It for Me Customers (DIFM): DIFM customers--often ones in the process of remodeling homes--purchase materials and then hire professionals to install them (e.g., home owner buys a new sink at Home Depot and then hires a professional plumber install it). Home Depot matches DIFM customers with qualified professionals and arranges installation services for its products. Home Depot introduced its EXPO Design Centers, replete with elaborate showrooms, to cater to the higher-end and -profit DIFM crowd.
  • Professional Customers: Home Depot targets professional contractors and repairmen through delivery services and extended credit programs. This category is the largest, with almost double the sales of the DIY customers.

[edit] HD Supply Sold

Home Depot's HD Supply business that served professional and industrial customers was sold to private equity investors for $8.5 billion--18% less than the price Home Depot had originally hoped to receive, before the subprime lending crisis damaged the health of the credit markets.

The HD Supply division provided a wide range of products and services to builders, contractors, government organizations, industrial businesses and maintenance professionals. This business unit accounted for $12.1 billion in 2006 sales, an increase of 162% compared to the previous year. HD Supply accounted for nearly 80% of the total growth of the company from 2005 to 2006. The sale of HD Supply may help to limit the company's total exposure to fluctuations in a dangerously volatile housing market, but it also cuts off a large potential growth opportunity.

[edit] Trends and Forces

[edit] Housing/Interest Rates

To read a more detailed discussion of how interest rates affect housing, see also Interest Rates.

In the past, a high correlation has existed between the rate of home purchases and buildings and interest rates. As interest rates fall, prospective home owners and builders can borrow money less expensively and therefore will be more likely to do so. When more homes are built and purchased, Home Depot's sales to homebuilders and re-modelers increase. On the flip side Home Depot's same store sales growth numbers reflect a housing slowdown in 2006.

It should be noted that housing booms do not always occur when interest rates are low. This is especially true in the case of a geographic area housing boom. There are many reasons for such booms (e.g., a company may move to an area, providing a boon through new jobs creation). Because Home Depot has widespread locations throughout the U.S., they are in position to take advantage of such booms.

Also, the housing market has been struggling recently as a result of the credit crunch that began this summer in the financial industries with fallouts on subprime mortage-backed securities.

[edit] Private and Proprietary Brands

Each Home Depot store stocks a mix of proprietary brands exclusively sold by Home Depot and national brand name items sold by other retailers and suppliers. Some notable brands unique to Home Depot include: Charmglow (gas grills), Husky (hand tools), and Ryobi (power tools). The contracts that give Home Depot exclusive rights to sell certain brands generate dual value, especially in regards to the professional customer base.

  • When craftsmen become accustomed to one type/style of tool they will most likely replace that tool with one of the same style/type. The reason for this may be as simple as the cost, time spent, associated with learning how to operate a new tool, which can be significant. This is an example of customer lock-in.
  • Private label brands have a higher profit contribution for Home Depot

[edit] Increase in Number of DIFM Customers

As the demographics of the U.S. change, specifically baby boomers getting older, this category of customers should become a larger portion of the total. This is good for Home Depot because they reap additional profit in this segment from installation charges that they do not accrue from DIY (do-it-yourself) customers.

[edit] Store Expansion

Home Depot operated 2,258 stores in the U.S., Canada, Mexico and China at the end of the first quarter of the 2008 fiscal year.

  • U.S.: 1,970 The Home Depot stores; 81 opened in 2007; 15 closed in Q1 FY08
  • Canada: 166 The Home Depot stores; 10 new opened in 2007
  • Mexico: 69 The Home Depot stores; 5 new opened in 2007
  • China: 12 The Home Way stores, acquired in 2006
  • Other: 34 EXPO Design Center stores, 5 Yardbird stores, 2 THD Design Center stores

Home Depot holds a head start in global expansion compared to its main competitor, Lowe's, whose international operations amount only to 6 stores in Canada which were opened in 2007. In 2006, China's rapid economic growth prompted Home Depot to purchase The Home Way, a Chinese home improvement retailer. This acquisition, with its 12 store locations, has allowed Home Depot to enter an international market that many consider to be booming.

[edit] Economies of Scale

Due to Home Depot's size and network of stores, they maintain large inventories of items through a store/warehouse system. Some larger stores are used as distribution points and it is common for stores within a geographic area to leverage others' inventory. This flexible inventory management system decreases wait times for customers and effectively offers a wider array of products. This is one of Home Depot's distinct competitive advantages and demands a complex network system of transportation, warehouse space, and extensive back office operations that take care of inventory shifts and order execution. Many firms do not have the scale to justify these additional costs.

[edit] Competition


[edit] Operating Metrics


Home Depot's only significant competition in the home improvement retail industry is Lowe's Companies (LOW). Currently, Home Depot dominates in terms of sales revenue ($77B vs $48B). Lowe's and Home Depot are by far the leaders of the home improvement retail industry, but together they comprise only 18% of the estimated $725 billion home improvement market (this includes pure product demand as well as installation labor demand). The rest is distributed between other "big-box" retailers such as Wal-Mart Stores (WMT), smaller hardware store chains, construction firms, and other small businesses.

Sales do not tell the whole Lowe's and Home Depot story. Lowe's has outpaced the market leader recently along key metrics of same stores sales growth and operating margin growth. In addition, Lowe's may see accelerated growth from as it began to expand internationally in 2007:

[edit] Same Store Sales Growth

Lowe's has consistently been ahead of Home Depot in same store sales growth for the past four years. Same store sales growth lends the best comparison of sales growth between the two companies by looking at the same stores year over year for both companies. By doing this it does not allow new store openings to affect the comparison.

[edit] Operating Margin

Lowe's had been behind Home Depot in terms of operating margins for several years until 2006 when Lowe's won a slight advantage over Home Depot. However, Home Depot surpassed Lowe's again in 2007 as Home Depot's operating margin fell to 9.4% compared to Lowe's 5.8% mark in 2007.

[edit] International Markets

Home Depot has over 240 stores outside of the US (mostly in Canada and Mexico) which contributed over $5 billion to total revenue in 2006. This is a small portion of their total sales, but Lowe's, on the other hand, just expanded internationally with 6 new stores in Canada in 2007. Lowe's hopes to continue this expansion to catch up to Home Depot's global sales.

One key driver of the difference in recent operating performance may be Lowe's store environment, which is often noted to be more more customer friendly than Home Depot's. Consumers wanting less of a "warehouse style" home improvement retailer often choose Lowe's over Home Depot. This is especially true for the lucrative, growing DIFM customer base. Home Depot is taking steps to incrementally improve the customer experience by:

  • Modernizing many of its stores to improve customer perception of Home Depot's physical locations.
  • Introducing a 24-hour help hotline to improve customer service.
  • Developing a new employee incentive program to improve customer service at Home Depot stores.

[edit] References

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