Tata Consultancy Service (BOM:TCS) is an Indian software services and consulting company. It is one of India's oldest and largest providers of information technology and business process outsourcing services. As of 2007, it is Asia's largest information technology firm. TCS, a part of the Tata group, provides information technology and management consultation services to organizations in more than 53 countries. The company offers e-business, application development and maintenance, architecture and technology consulting, engineering, security, infrastructure development and management and quality consulting services.
In addition, TCS offers software packages for electronic banking, insurance billing, customer relationship management, and hospital management. It caters to finance and banking, insurance, telecommunication, transportation, retail, manufacturing, pharmaceutical, energy and utility industries. The company generates around 19% of its revenues from the manufacturing industry, and 6% of its revenues from its engineering and industrial services (EIS) business.
The company was founded in the year 1968 and is based in Mumbai. It has over 89,000 trained IT consultants in 47 countries.
Tata Consultancy Services was established in the year 1968. It began as the "Tata Computer Centre", a division of the Tata Group, whose main business was to provide computer services to other group companies. However, the potential of computerization and computer services was realized early on, and an electrical engineer from the Tata Electric Companies, Fakir Chand Kohli, was brought in as the first General Manager. Soon after, the company was named Tata Consultancy Services.
TCS's first software export project was undertaken in 1974 when it converted the Hospital Information System from Burroughs Medium Systems COBOL to Burroughs Small Systems COBOL. This project was carried out entirely in TCS Mumbai on the ICL 1903 Computer. In 1980, TCS and a sister Tata firm accounted for 63% of the Indian software industry exports, $4 million shared by 21 firms. In 1984, TCS set up an office in the Santacruz Electronics Export Processing Zone (SEEPZ) – Mumbai.
The early 1990s saw a tremendous surge in TCS's business, which also resulted in a massive recruitment drive by the company. In early and mid-1990s, TCS re-invented itself to become a software products company. In the late 1990s, to accelerate its revenue growth, TCS decided to employ a three-pronged strategy – developing new products with high revenue earning potential, tapping domestic and other fast growing markets and focusing on inorganic growth through mergers & acquisitions. In late 1998, the company decided to concentrate on new revenue opportunities including Y2K and Euro conversion. E-business was a major area of focus in the late 1990s.
In 1999, TCS started an annual IT Quiz called TCS IT WIZ in India. It has been a great success and a matter of craze among young students inclined towards IT.
In 2004, TCS became a publicly listed company.
In 2008 Tata Consultancy Services was involved in a variety of industries. Some of these included telecom, government, insurance, manufacturing, high tech, and banking and financial services. They offer product life cycle management and systems integration to their customers.
Tata Consultancy Services offers the following services to its customers:
Tata Consultancy Services sells to companies in the following industries:
For most US companies, the most expensive part of running a business is employing people. These companies have to deal with workers unions, minimum salary laws, overtime, etc, all of which increase costs and decrease profits. That is why when companies have the opportunity to hire cheaper labor, they pounce on the opportunity. When US companies go to India to look for cheap labor, Tata Consultancy benefits as it helps provide the solutions that companies are looking for. Additionally, because Tata is primarily an IT service provider, the company can reach out to companies in almost every industry. The more companies that look to outsource their labor, the more business Tata is getting, which helps the company's bottom line.
Because Tata is an IT service provider, the company relies on the growth and expansion of other businesses for revenue. During tough economic times, businesses consolidate and thus the demand for Tata's services declines, hurting the company's bottom line.
Domestic competitors include: